Production support, replication, and recovery strategies for production environments
Sybase Support and Sybase Managed Services can take on
several different forms, depending on the size and experience of your company's
current support staff. However, all of our clients have several things in
common. They receive expert assistance when needed, while being able to reduce
overall support cost. Additional benefits are improved system performance and
availability and the assurance that experts are available to troubleshoot
problems or shortcut technology issues.
Baytek Sybase Support & Sybase Services enable
companies to maintain complex Sybase Database, Replication Server and E-Business
Suite environments on a reduced budget and to focus on strategic projects. We do
this by offering in depth expertise through a largely remote delivery model.
This Service provides total, specialist Sybase DBA coverage through a combination
of:
- Database Audits
- Telephone Support
- 24 x 7 Remote Monitoring
and Proactive Management
- Scheduled Database Healthchecks
- Onsite consulting
services
- Planning, Design, and installation of Sybase ASE, Sybase IQ, Replication Server, OpenSwitch, and Sybase Risk Analysis Platform (RAP)
- Full-time Onsite support services
Request a Free On-site Survey of your Sybase Environment Today
Sybase Support - Key Features
Sybase DBA Expertise on demand is at the heart of this
service. Difficult problems come in different shapes and forms -- potentially
requiring unique expertise. Our flexible subscription model allows our clients
to support workload peaks and complex problems with subject matter experts, as
they are needed. This service will be a more than satisfactory solution for all but the most demanding Sybase implementations.
Your dedicated Sybase DBA ensures that the support you
receive is based on firsthand knowledge of your systems, as well as provides a
consistent primary point of contact. When you need help or have a problem, a
person who you know (and who knows you) will be the one working on your problem.
24 x 7 monitoring and management is available to handle
those events that threaten the availability of the database environment and
require immediate action. Monitoring allows Baytek to
collect and provide automated 24 x 7 analysis of all Sybase Database statistics
on a predetermined schedule or as-needed basis. All statistics are stored in our
Operational Data Store and are available via customized reports. Initial
thresholds are set in advance after an initial audit of the database and other
systems.
Mentoring -- sharing the knowledge -- has always been a core
belief of Baytek. This belief is illustrated best through our Support Services
practice. This sharing can take on two basic forms: letting people know exactly
how we solve problems and why we approached it in the way we did, and or simply
answering difficult technology questions. We are often used as an expert
sounding board -- where client staff can test a theory or fill in a small (but
critical) gap in their understanding.
Support for Small Sybase environments
Notorious for being under-supported not only in the amount of resources
dedicated to monitoring and servicing the environment, but also the experience
level assigned. These environments are, therefore, susceptible to
non-recoverability, inefficiencies and performance issues. Baytek's basic health
check and monitoring service can identify and take corrective action before
disaster strikes, while also providing cost-effective, on-demand expert
staffing.
Support for Mid-sized Sybase environments
Often confronted with gaps in their delivery capabilities. These
gaps can take the form of a lack of people power or simply a skills
gap. The Baytek Support Services cost-effective subscription model is
ideal for handling sporadic service-level peaks, as well as filling
periodic specialized skills gaps.
In today's economy, it's unlikely a company is staffed to the point of having
a comfortable workload. On the contrary, it's likely the workload is heavy and
service-level peaks simply cannot be accommodated. A team approach to supporting
a group of clients allows Baytek to effectively respond to peak service-level
demands with minimal lead time.
Also, in today's ever-changing technology landscape, we all know how
difficult (if not impossible) it is for any one individual to know all of the
answers. Therefore, skills gaps are quite common within a controlled corporate
environment. By virtue of the fact that Baytek Sybase experts work with a broad
array of clients and environments, the Baytek team can bring the proper skills
into play and educate your staff in the process.
Support for Large or Mission-Critical Sybase environments
Destined to encounter complexity. In order to manage this type of
environment, companies often pursue their need for staffing-level flexibility
and skills diversity through a mix of permanent staff, supplemented by
individual contractors. However, for a number of reasons, this model may not be
the most cost-effective solution and a fully outsourced support solution,
whether departmental or organisational, may be the best option. Experienced Sybase DBA's are difficult to find and even more difficult to keep on board once you've hired them. Filling in the gaps in knowledge and intracacies of your database environment can be difficult once they've departed...finding a suitable replacement before they're gone can prove impossible. Outsourcing your Sybase support needs to Baytek reduces these risks and frees your organization from the stress and chaos that losing a key DBA can cause. Baytek can support large or mission-critical Sybase environments through a combination of remote and on-site (full-time contract) services to tailor meet your requirements. |
